Dancing with National Express Coach 與誰共舞(3)

Today is public holiday, but my time can only be for the journey back to Bournemouth. Last Friday, the traffic back to Norfolk was fairly good, only half hour late. My husband and I were all happy for the coach 'on time'. Although the A11 was blocked, we went through Bury St Edmunds up to Thetford. However, today has very heavy rain, water just falling down. One of two coaches from Norwich to London Victoria didn't turn up. Left many passages at Norwich station. I was luck to get on the first coach as I held a connection ticket. then, the coach was half hour late departing from Norwich. All the way to London is stressed as worrying about lossing connection in London. What can I expect? This is the best public transportation in this country. It is better than Train. If I use train service, It will take me 7 hours and 5 changeover. I wander why the Railway engineering work always hold up on Public holiday. I can't give any comment on the service in this country. If it were in Hong Kong, I would never suffer such 'brilliant' service. Just no complaint at all, as nowhere, nobody is or will listen to me. What a hell of learning CRM (customer relationship management)? the CRM definitely doesn't work in this country. Don't believe Business excellent or Best practice. It doesn't exist in this country although news, books, magazine are all talking about the business excellent. My legs were swollen again and result pain very much. I hope and pray for not having problem for my legs. My Buddha, please bless me.